BLUETTI EP500Pro Solar Power Station | 3,000W 5,100Wh

Bluetti 30-Day Return Policy

• Bluetti offers a 30-day hassle-free money-back guarantee(We only provide prepaid return labels for quality problem products. Other than that, customers need to pay for the return shipping fee.). 
• Generally speaking, if the customer receives the product, contact us to return it. After the customer returns the goods, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the website or via PayPal
• Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation

Valid Proof of Purchase

• Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
• *The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg: Short video) depicting the defect will be required

How to Return/Replace/Repair an Item

• Contact sales@ecohomedirect.com for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA
• Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
• BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
• We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

Shipping costs should be paid by customer in the following situations:

• Returning products without any proven defect
• Warranty claims on items taken outside the original country of purchase
• Returning items

Warranty Exclusions

BLUETTI’s warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

Q: The advantages of lithium power station compared with gasoline generator?

A: It has below advantage compared with gas generator: More compact and lightweight Zero emissions, Eco-friendly No fumes, Cost-efficient, less maintenance Flexible recharge from AC/Car/Solar Silent operation

Q: What types of devices can your power station charge?

A: The power station can charge all kinds of devices such as CPAP, Laptop, Phone, tablet, led lamp, drone, car mini fridge, Gopro, SPEAKER, TV screen, Camera, etc.

Q: How long can the power station run my device?

A: You can roughly calculate the charging time: you need to do some search or check the power of your device, it should not be exceed our max. power limits. charge time(rough calculated) = our power station Wh* 0.85 / operating power of your device This is the theoretical value calculated: charge it without using it. Actual working time may varies on how you use the device, pls inquiry seller for details.

Q: The advantages of lithium power station compared with gasoline generator?

A: Our Power Stations featured with multiple Outputs: AC, DC, and a USB port that can power up all kinds of small electronic gadgets ranging from laptops, smartphones, drones, go-pros, cameras ,CPAP and much more

Q: How to recharge for our power station?

A: Our power station can be recharged by AC adapter, solar charger and car charger. Some models can be charged by the Generator Recharge, dual AC charging or dual PV charging. Pls check with the seller before purchasing.

Q: How to choose the third party solar panel?

A: make sure it meets the below: 1)Open Circuit Voltage(OCV) is within our input voltage range, 2)the current and power not exceed our max. input current/power limits 3) with the same power connector (MC4 or Anderson)

FREE SHIPPING ACROSS CONTIGUOUS US:

Freight carrier times vary depending on location and can typically be between 4-7 business days. 

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email (please allow a few hours for this to come through in some cases).  This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@ecohomedirect.com.

No shipping outside the contagious USA. 

Shipping Options

We offer free shipping on all orders and on applicable items and brands as well.

Typically when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pick-up time to fulfill your order.

Once the order has shipped, it takes typically 1-2 business for your order to leave the warehouse. Freight carrier times vary depending on location, and this can typically be between 4-7 business days. 

Shipping Concerns:

Please share all concerns about the delivery of your product to your location to avoid delays, frustration, and additional costs for your order.

It is important to note the following that can bring additional costs:

• Charges the freight company levies if an 18-wheeler truck cannot access the delivery location
• Transport restrictions for truck height or bridge laws
• Deliveries to Islands
• Road or access restrictions
• Delivery requires the use of ferry, train, plane, or additional courier transport

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. Correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos of damage, box and SKU, along with a brief description of the damage to sales@ecohomedirect.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hour